To access the backend of LibAnswers go to
https://uci.libanswers.com/.
Login with your regular LibApps login/password (what you use for LibGuides, Appointments, LibInsight).
To access the Tickets created by patrons or other librarians:
Do NOT enter these Tickets in the Reference Statistics database. We will use the LibAnswers statistics to determine Reference Statistics.
If you would like to create a personalized Macro for information you often include in responses to patrons (for example, you contact information), here are the instructions: https://ask.springshare.com/libanswers/faq/1587#section0
Why would a librarian be copied on a ticket when the LA has already provided an answer? To give librarians opportunities to reach out to faculty who are asking questions about the Libraries and our services/collections through Chat and Email.
Contact Cynthia if you have questions about the process or about the original answer provided by the LA.