Springshare Products at UCI Libraries

To monitor and pickup Chats:

The easiest way to sign in to Chat is from the main page, click on Sign In, to the right of LibChat.

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An alternative method to login is from the LibAnswers Dashboard.

1. Click on the LibChat dropdown menu
2. Select CONNECT 

Only monitoring UCI-initiated Chats? 

1. Click on Settings Tab
2. Click Local Monitoring tab
   1. Local Departments will appear
3. Under Departments
   1. University of California, Irvine: Slide to ONLINE if it is OFFLINE.

Monitoring UCI and UC Coops?

1. Follow steps in 2a (to the left) for the UCI Department
2. Click the Co-Op Tab
3. Under Co-Ops
   1. University of California Cooperative: Slide to ONLINE if it is OFFLINE

When a chat arrives, a red circle appears on the Chat tab:

Depending on the settings for Notifications in the Settings tab, you may also hear a Sound notification and/or receive a Desktop notification:

The LibAnswers Dashboard (See Step 2) remains open in one tab. The LibAnswers: LibChat Dashboard opens in a separate tab:

Don't forget to end all chats and set your status to Offline when you finish monitoring Chat.