To access the backend of LibAnswers go to
https://uci.libanswers.com/.
Login with your regular LibApps login/password (what you use for LibGuides, Appointments, LibInsight).
Only monitoring UCI-initiated Chats?
When a chat arrives, a red circle appears on the Chat tab:
Depending on the settings for Notifications in the Settings tab, you may also hear a Sound notification and/or receive a Desktop notification:
To monitor and pickup Chats:
The easiest way to sign in to Chat is from the main page, click on Sign In, to the right of LibChat.
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An alternative method to login is from the LibAnswers Dashboard.
Monitoring UCI, UC, and the Academic Global Cooperatives?
The LibAnswers Dashboard (See Step 2) remains open in one tab. The LibAnswers: LibChat Dashboard opens in a separate tab:
Don't forget to end all chats and set your status to Offline when you finish monitoring Chat.