Springshare Products at UCI Libraries: Chat Basics

To access the backend of LibAnswers go to
https://uci.libanswers.com/.
Login with your regular LibApps login/password (what you use for LibGuides, Appointments, LibInsight). 

Only monitoring UCI-initiated Chats? 

1. Click on Settings Tab
2. Click Local Monitoring tab
   1. Local Departments will appear
3. Under Departments
   1. University of California, Irvine: Slide to ONLINE if it is OFFLINE.

When a chat arrives, a red circle appears on the Chat tab:

Depending on the settings for Notifications in the Settings tab, you may also hear a Sound notification and/or receive a Desktop notification:

To monitor and pickup Chats:

The easiest way to sign in to Chat is from the main page, click on Sign In, to the right of LibChat.

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An alternative method to login is from the LibAnswers Dashboard.

1. Click on the LibChat dropdown menu
2. Select CONNECT 

Monitoring UCI, UC, and the Academic Global Cooperatives?

1. Follow steps in 3a (to the left) for the UCI Department
2. Click the Co-Op Tab
3. Under Co-Ops
   1. University of California Cooperative: Slide to ONLINE if it is OFFLINE
   2. Academic Global Cooperative: Slide to ONLINE if it is offline

The LibAnswers Dashboard (See Step 2) remains open in one tab. The LibAnswers: LibChat Dashboard opens in a separate tab:

Don't forget to end all chats and set your status to Offline when you finish monitoring Chat.