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Springshare Products at UCI Libraries: UCI-only Chat Monitoring

Chat and Tickets URL information

To access the backend of LibAnswers go to
https://uci.libanswers.com/.
Login with your regular LibApps login/password (what you use for LibGuides, Appointments, LibInsight). 

Image shows location of login link towards bottom right of the page.

Step 2: Accessing Chat

To monitor and pickup Chats:

The easiest way to sign in to Chat is from the main page, click on Sign In, to the right of LibChat.

Sign In to LibChat

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An alternative method to login is from the LibAnswers Dashboard.

  1. Click on the LibChat dropdown menu
  2. Select CONNECT 

Image showing the connect link in the LibChat dropdown menu.

Step 3a: Choosing Local Department (UCI Chats) to monitor

Only monitoring UCI-initiated Chats? 

  1. Click on Settings Tab
  2. Click Local Monitoring tab
    1. Local Departments will appear
  3. Under Departments
    1. University of California, Irvine: Slide to ONLINE if it is OFFLINE.

How to Choose Local Monitoring for UCI Chats