Springshare Products at UCI Libraries: UCI-only Chat Monitoring

To access the backend of LibAnswers go to
https://uci.libanswers.com/.
Login with your regular LibApps login/password (what you use for LibGuides, Appointments, LibInsight). 

To monitor and pickup Chats:

The easiest way to sign in to Chat is from the main page, click on Sign In, to the right of LibChat.

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An alternative method to login is from the LibAnswers Dashboard.

1. Click on the LibChat dropdown menu
2. Select CONNECT 

Only monitoring UCI-initiated Chats? 

1. Click on Settings Tab
2. Click Local Monitoring tab
   1. Local Departments will appear
3. Under Departments
   1. University of California, Irvine: Slide to ONLINE if it is OFFLINE.