To access the backend of LibAnswers go to
https://uci.libanswers.com/.
Login with your regular LibApps login/password (what you use for LibGuides, Appointments, LibInsight).
To monitor and pickup Chats:
The easiest way to sign in to Chat is from the main page, click on Sign In, to the right of LibChat.
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An alternative method to login is from the LibAnswers Dashboard.
Only monitoring UCI-initiated Chats?