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Connecting FAQ: Employees and Student Workers

Current UCI Employees and Student Workers

ACCESS
TROUBLESHOOTING
OTHER

ACCESS

 

Can I access UCI’s licensed online library resources (databases, eBooks, journals, and periodicals) from anywhere, either ON or OFF campus ?  

Yes!  Current UCI employees and actively enrolled UCI students can access UCI’s licensed online library resources:

ON campus, you do not need to take any special steps to access our content.  You can use a UCI computer, or you can use your own device(s) connected to UCI's WiFi.  

OFF campus, you need to set up remote access with the VPN. 

 

Why does UCI Office of Information Technology (OIT) now require Mutli-Factor Authentication on some resources, and how do I set it up?

Multi-Factor Authentication (MFA) is also known as two-step or 2-factor authentication.  OIT requires it for all employees, including student workers, because it adds a second layer of protection to your UCI account in addition to your UCInetID and password.  MFA is not needed to access all UCI Libraries' resources- only some resources where the vendor requires users to first authenticate with their UCInetID and password.  

Please visit the OIT Multi-Factor Authentication site to enroll and get help with MFA.  

 

What is the VPN, and why do I need it?  

VPN = Virtual Private Network.  When you are using a VPN connection, you appear to have a UCI IP address.  This allows you to connect to resources that you would not be able to access otherwise from off campus.

 

Which version of the VPN should I use?  

There are three versions:  Desktop, Mobile, and Web.  

1.  Desktop (Software) VPN:  Use this on your personal computer!  It gives you the same experience as using a computer on campus.

2.  Mobile VPN:   Use this if you are on a mobile device.  The Mobile VPN APP is available for iOS, Android, and Chrome OS.

3.  Web VPN:  Avoid this!  Web VPN is clunky, and it does not work with all the resources that we license. Use it only if you are on a computer that does not allow you to install software.  

 

How do I set up and start using the VPN?

1.  Download the VPN software.  It’s called Cisco AnyConnect Secure Mobility Client.

  • If your department's IT office loaded software onto your personal computer, the software might be installed already.  Search for Cisco AnyConnect Secure Mobility Client.    It’s this icon:   

2.  Watch our how-to videos or follow OIT’s directions for installing and configuring. 

3.  The first time you launch the VPN software, use this configuration:  

 

Ready to Connect box  >>  vpn.uci.edu


The addresses vpn2.uci.edu and vpn.hs.uci.edu will not work for library resources.

Group [dropdown menu]  >>  UCIFull


Username & Password  >>  UCInetID & password
 

How do I access an eBook?

Make sure you’re connected to the VPN. 

eBooks from some publishers have a login screen.  If you see one, use your UCInetID and Password, NOT the guest login.  

 


TROUBLESHOOTING

I am using the VPN, but I cannot access a library resource.

1.  Make sure your VPN is configured to access library resources:
  • Group [dropdown menu] >> UCIFullSee a screenshot of this configuration.
  • Ready to Connect box address:  vpn.uci.edu.  The addresses vpn2.uci.edu and vpn.hs.uci.edu will not work for library resources.

 

2.  Even if you know the UCI Libraries license a database (e.g. Academic Search Complete, IBISWorld, etc.) do not use Google to access it.  Enter it through a UCI webpage.  Why?

  • Some databases have a special URL that is specific to UCI, i.e. not the URL from Google. 
  • Databases may promote content via Google that’s not part of our academic subscription.
 
3. Log into the VPN before opening a browser, or log into the VPN and restart a browser.  A website on an already-open browser might not recognize that you just joined a VPN.   
 
4.  If you tried to access a resource before you configured the VPN correctly, your browser might have cached (i.e. stored) the webpage that prompts you to log in.  If you can access other library resources but not that one resource, try the following:
  • Clear your browser's cache.
  • Visit the resource from a browser set to incognito/private mode. 
  • Visit the resource from a different browser. 
 
5.  If it has been a while since you logged into the VPN, close and restart the application.
 
 

 I logged into Canvas or my department's intranet, but the resource I want to access still asks for an ID/password.  

These systems are completely separate from UCI’s VPN, so they cannot grant remote access to all of UCI’s licensed content. You must use the VPN for remote access.  
 
 

 I am using the VPN, but I can’t access X website or X report that I found in Google.  

We simply cannot afford to license every information product on the market.  Please check our Research Guides to see what we currently license.  If you do not see a report vendor listed on a guide, then we do not have a license to the resource.  
 

OTHER

What happens to my access when I am no longer a UCI employee or student?

 

 

 I have more remote access questions.     

Please contact the computing office for your department, or contact the Office of Information Technology (OIT). OIT also offers a separate FAQ page for more VPN troubleshooting.  

949-824-2222
oit@uci.edu
115 Aldrich Hall – Mon – Fri from 9:00 a.m. – 5:00 p.m.