If you're ON the VPN and get a message that you currently have a UCI IP address (Test My Connection), but are still unable to access or use a library resource, please try the following:
Even if you know the UCI Libraries license a database (e.g., Academic Search Complete, Web of Science, etc.), don't attempt to access it from Google or the vendor's website; always access it from a UCI Libraries webpage. Why?
Connect to the VPN before opening a web browser, or connect to the VPN and restart your browser. A website on a previously-open browser may not recognize that you just joined a VPN.
Your browser's cache or cookie settings can sometimes cause access/usage problems. If you can access other library resources but not that particular resource, try the following:
If it has been a while since you connected to the VPN, disconnect and re-connect to the VPN client.
If you have other VPNs and/or proxy servers installed on your device, try disconnecting from them first, and then reconnecting to UCI's VPN.
Off-campus? Please use the Software VPN and choose the group UCIFull to access licensed content. For more information, please Click here
Software VPN is not available for guests, so they may not have access to some content when connecting from off-campus.