Skip to main content

LibAnswers: Chat and Tickets Basics: Home

Chat and Tickets URL information

To access the backend of LibAnswers go to
https://universityofcalifornia.libanswers.com/.
Login with your regular LibApps login/password (what you use for LibGuides, Appointments, LibInsight). 

Image shows location of login link towards bottom right of the page.

Training Resources from Springshare

Information about LibAnswers' statistics stuff

Chat Button for UCI

To practice with the chat feature, you may play the role of the patron and librarian, enlist the help of another UCI employee to act as the patron. 

Tickets (asynchronous reference)

You can practice with the ticketing system asynchronously. Write yourself a question and then log in to LibApps to answer it.

Please include the word test at the beginning of your question to flag it as practice.

Email Button